Effective Date: 1 February 2026

At Wornside Clothing, we want you to love your purchase. If for any reason you’re not completely satisfied, we make the refund and return process simple, transparent, and hassle-free. Our policy ensures that customers can shop with confidence, knowing that quality, comfort, and satisfaction are our top priorities. This policy applies to all products purchased from www.wornside.com and outlines eligibility, procedures, and timelines for returns, exchanges, and refunds.

1. Eligibility for Returns

To be eligible for a return, products must be unused, unwashed, and in their original condition with all tags attached. Items are returnable and refundable only in case of damage or similar issues, and the return request must be made within 5 days of delivery. Please note that change of mind returns are not accepted.

Once the return is approved and received, the refund will be processed within 7–14 business days, depending on your payment issuer or bank. We encourage customers to carefully review size guides, product descriptions, and images before purchasing to avoid inconvenience. Wornside reserves the right to decline returns that do not meet these conditions in order to maintain fair and consistent service for all customers.

2. How to Initiate a Return

To start a return, contact our customer service team at [email protected] or call +44 7916 246 792. Please provide your order number, the item(s) you wish to return, and the reason for return. Our team will provide you with detailed instructions, including the return shipping address and any forms required. We recommend using a trackable shipping method for returns to ensure that the package arrives safely. Once your return is received and inspected, we will notify you of the status of your refund or exchange.

3. Refunds

Approved refunds are processed within 7–14 business days after receiving the returned item. Refunds are issued using the original payment method, such as PayPal, credit/debit card, or Google Pay. Please note that it may take additional time for your financial institution to reflect the refund in your account. Shipping charges, if paid during the original order, are generally non-refundable, unless the return is due to a Wornside error or defective product. We strive to ensure refunds are processed promptly and transparently for a smooth customer experience.

4. Exchanges

If you wish to exchange an item for a different size, colour, or product, simply contact us with your order details. Exchanges are subject to product availability. Once your return is received and inspected, we will ship the replacement item at no additional cost if the exchange is due to a Wornside error or defect. If the exchange is for a different item not caused by a defect, standard shipping charges may apply. Exchanges allow customers to find the perfect fit or style without the need for multiple separate orders.

5. Damaged or Defective Items

Wornside takes pride in the quality of our products. If you receive an item that is damaged, defective, or incorrect, contact us immediately at [email protected] or +44 20 7946 0958. Include video, photos and a description of the issue. We will ensure a full replacement or refund is issued promptly, including shipping costs, so you are never responsible for a defective product. Your satisfaction and trust are our top priorities, and we handle these cases quickly to minimise inconvenience.

6. Shipping Returns

Customers are responsible for return shipping unless the return is due to a Wornside error, defect, or damaged item. We recommend using a tracked shipping service to ensure the package reaches us safely. Please retain your shipping receipt until your refund or exchange is confirmed. Once we receive and inspect the returned item, you will receive a confirmation email regarding the next steps.

7. Contact Us

If you have any questions regarding returns, refunds, or exchanges, our customer support team is ready to assist:
📧 Email: [email protected]
📞 Phone: +44 7916 246 792
🕒 Opening Hours: Monday – Friday: 9:00 AM – 6:00 PM GMT | Saturday – Sunday: 10:00 AM – 4:00 PM GMT

At Wornside, we strive to make shopping stress-free and enjoyable. Your satisfaction is our priority, and we’re committed to providing high-quality products with simple, reliable return and refund processes.