Orders and Payment

What payment methods do you accept? We accept debit cards, credit cards, PayPal, and other methods shown at checkout. All payments are processed securely. We do not store your card details.

Can I change or cancel my order after placing it? We begin processing orders quickly, so please contact us at [email protected] as soon as possible if you need to make a change. We cannot guarantee amendments once an order has been dispatched.

Will I receive a confirmation email? Yes. As soon as your order is placed, you will receive a confirmation email with your order details. If you do not see it, please check your spam folder.

My payment was declined. What should I do? This can happen for a few reasons including incorrect card details, insufficient funds, or a block from your bank on online purchases. Try again with updated details or use an alternative payment method. If the problem continues, contact your bank.

Delivery

How long does delivery take? Orders are processed within 1 to 3 business days and delivered within 3 to 7 business days after dispatch. International orders may take slightly longer.

Do you offer free delivery? Yes, we offer free delivery on all orders with no minimum spend.

Can I track my order? Where available, a tracking number will be sent to your email once your order is dispatched.

Do you ship internationally? Yes. We ship to many countries. Please note that international customers may be subject to local customs duties or import taxes, which are the customer’s responsibility.

Returns and Refunds

What is your return policy? Items can be returned within 5 days of delivery if they are unused, unwashed, and in original condition with all tags attached. Change of mind is not a valid reason for return.

How do I start a return? Email us at [email protected] with your order number and reason for return. Our team will guide you through the next steps.

How long does a refund take? Once we receive and inspect the returned item, refunds are processed within 7 to 14 business days and returned to your original payment method.

What if my item arrives damaged or incorrect? Contact us immediately with photos or a short video of the issue. We will arrange a full replacement or refund including return postage at no cost to you.

Products and Sizing

How do I know which size to order? Each product page includes a size guide. We recommend checking it before ordering as sizing can vary between styles.

Are your products true to description? We do our best to ensure all product images and descriptions accurately represent the item. Please note that colours may appear slightly different depending on your screen settings.

Is the clothing suitable for the gym? Our joggers, tracksuits, and shorts are designed with comfort and flexibility in mind and work well for both casual wear and light gym use.

Account and General

Do I need an account to shop? No, you can check out as a guest. However, creating an account allows you to track orders, save your details, and manage returns more easily.

How do I contact customer support? Email us at [email protected] or call +44 7916 246 792. We are available Monday to Friday 9:00 AM to 6:00 PM GMT and Saturday to Sunday 10:00 AM to 4:00 PM GMT.